Last updated: January 2026
At Picappo, we want you to love what you order.
If something isn’t right, we’ll help fix it — simply and fairly.
1. When You Can Return an Item
You can request a return within 7 days after you receive your order if:
- The item arrived damaged
- You received the wrong item
2. When Returns Are Not Accepted
We do not accept returns if:
- The item has been used, worn, or damaged by you
- The item was bought on final sale or clearance
- The return request is made after 7 days
3. How to Start a Return
Starting a return is easy:
- Email us at
support@picappo.com - Tell us your order number
- Explain the problem (photos help)
We’ll reply and guide you through the next steps.
4. Refunds
Once we receive and check your returned item:
- We’ll approve your refund if everything looks good
- Your money will be sent back to your original payment method
- Refunds usually take 5–10 business days to appear
5. Exchanges
If you received the wrong item or a damaged product,
we’re happy to send a replacement instead of a refund.
6. Return Shipping
If the mistake is ours (wrong or damaged item),
Picappo covers the return shipping.
If the return is for another reason,
the customer may be responsible for return shipping.
7. Orders That Cannot Be Cancelled
Once an order has been shipped, it cannot be cancelled.
You’ll need to wait until it arrives to request a return.
8. We’re Here to Help
If you’re unsure about anything, just reach out.
We believe good support matters as much as good products.